RETURN POLICY

We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there's anything wrong with the item you have received, we will do our best to fix it and be satisfied.

Return of Goods of Good Quality

Products purchased online can be returned or exchanged within 14 days from the date of delivery to the buyer.

When returning goods, the following conditions must be met:

• The item must not be damaged by the buyer.
• The item must be unused, retain its original appearance, and have intact and uncut tags.
• The return must be accompanied by proof of purchase (invoice).
• Items ordered through custom orders or adapted for individual use (e.g., resized, engraved) cannot be returned or exchanged.

Procedure for Exchange/Return of BANGUOJA Products

1.1 To exchange or return a BANGUOJA product, please contact us via email at info@banguoja.com to arrange the conditions for exchanging or returning jewelry.

1.2 Until the exchanged/returned item reaches the BANGUOJA jewelry house, it remains the property and responsibility of the customer. Therefore, pack the item safely and send it to us via registered mail to the following address: MB “Lapis Solis", --------, Vilnius, Lithuania, LT-09108.

1.3 Upon receiving the returned product, we will assess its condition. If the product meets the specified conditions, we will either replace it or refund the money paid to the bank account you have specified within 30 calendar days.

1.4 The buyer must indicate when the product was shipped and provide the shipment number. Without this information, the products will not be exchanged or returned.

1.5 If the returned/exchanged product is of good quality, all customs-related fees must be paid by the customer. If the returned/exchanged product is of poor quality, all customs-related fees will be covered by BANGUOJA.

1.6 If the returned product is to be exchanged for a more expensive product, after receiving the product, we will contact you and send the payment details. If the returned product is exchanged for a less expensive product, we will refund the overpayment to the account you specified within 14 calendar days.

If you still have additional questions about returning the item, feel free to contact us at info@banguoja.com.